Envision Technologies B.V., located at:
is responsible for processing personal data as outlined in this privacy policy.
The Data Protection Officer of Envision Technologies B.V. is Anne Sophie Dil. They can be contacted at dpo@letsenvision.com.
Users can access our service’s core features without providing personally identifiable information. However, certain enhanced features require specific personal data:
User account details (name, email, phone number) – Required for authentication, security, and enabling users to access their personalized experience across devices. Without this, users can still use basic functionalities but won’t have a persistent profile or saved preferences.
Location data – Used for location-based services such as weather updates and navigation. If not provided, the service can still function, but users won’t receive location-specific assistance.
Calendar data – Allows the service to provide scheduling assistance and reminders. Without access, it won’t be able to offer calendar-based support.
Personalized profile data (optional) – Users can voluntarily provide information such as preferences, interests, or accessibility needs to enhance responses. Without this data, recommendations will be more general.
Envision Technologies B.V. processes your personal data because you use our services and/or because you provide this data to us yourself.
Below is an overview of the personal data we process:
Full name
Phone number
Email address
Internet browser and device type
Basic device information (Model, OS version, etc.)
Location data
Image and audio data
Calendar data
Conversation history
Other personal data that you actively provide, for example, by creating a profile on our website or within the services such as preferences, interests or accessibility settings, or provided in correspondence and by telephone
Envision Technologies B.V. processes the following special and/or sensitive personal data:
Health-related data
Users should always be aware of the information they’re sharing using our services and take care not to expose personal information. In addition, here are a few specific ways users can protect the privacy of their information:
Don’t display or discuss identifying documents like a passport, driver’s license or other government-issued ID card.
Don’t share credit card, bank/checking account, insurance, or other financial information.
Don’t share mail or other content that contains personal addresses.
Don’t share social security numbers or other government identification numbers.
Don’t share information about medicines or health conditions.
Additionally, users should be aware that AI-generated responses may contain inaccuracies, and the service should not be relied upon for critical tasks such as recognizing medication dosages or providing medical advice.
Our website and/or service is only intended for individuals aged 18 and over, therefore it does not intend to collect data about website visitors under 16 years of age, who are legally considered children, unless they have parental or guardian consent. However, we cannot verify whether a visitor is over 16. We recommend that parents be involved in their children's online activities to prevent data collection without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at support@letsenvision.com, and we will delete this information.
Envision Technologies B.V. processes your personal data for the following purposes:
Sending our newsletter and/or promotional material
Informing you about changes to our services and products
Enabling you to create an account
Delivering our services to you
Enhancing functionality and personalization of our services
Improving our services over time based on usage analytics
Ensuring a seamless user experience across different platforms
The collection and use of users’ personal data by Ally is based on the following legal grounds:
Contract – Some personal data is necessary to provide our services as intended.
Legitimate interest – Certain data is processed to improve functionality and ensure a secure, efficient user experience without overriding user rights.
Legal obligation – If applicable, certain data may be processed to comply with relevant regulations, such as fraud prevention or security compliance.
Envision Technologies B.V. does not engage in automated decision-making with legal consequences. While our services use AI and algorithms to process user requests, recognize objects, interpret text, and provide personalized responses, all outputs are designed to assist users rather than make determinations that impact their legal rights.
Envision Technologies B.V. does not store your personal data longer than strictly necessary to achieve the purposes for which the data is collected.
Retention periods for categories of personal data:
Authentication information (email, phone number, name) – Retained for the duration of the user account. If the account is deleted, this data is permanently removed.
Image data (used for processing and training purposes) – Retained until the completion of the relevant training cycle, after which it is anonymized or deleted.
Usage analytics data – Retained for 12 months to monitor service performance and improve functionality, after which it is anonymized or deleted.
Location data – Retained only for the duration of the session and is not stored beyond the immediate use case.
Conversation history - Retained for the duration of the user account. If the account is deleted, this data will be deleted.
Envision Technologies B.V. shares your personal data with third parties when necessary for executing agreements or complying with legal obligations. We have data processing agreements with companies processing data on our behalf to ensure a consistent level of security and confidentiality.
Additionally, Envision Technologies B.V. shares your personal data with third parties only with your explicit consent.
Overview of data shared with third parties:
Cloud hosting providers – Used for secure storage and processing of user data (e.g., AWS, Google Cloud).
IT service providers – Support technical infrastructure, integrations, and maintenance.
Analytics providers – Help monitor usage and improve our services’ performance (e.g., Mixpanel, Google Analytics, PostHog).
Payment processors – Facilitate secure transactions for subscription services or purchases.
Law enforcement or regulatory authorities – Only when legally required to comply with applicable laws or respond to lawful requests.
Envision Technologies B.V. does not transfer personal data outside the European Economic Area (EEA) itself. However, some of our processors may process personal data outside the EEA. In such cases, Envision Technologies B.V. ensures that these processors implement appropriate safeguards in compliance with GDPR requirements.
To ensure data protection, Envision Technologies B.V. enters into Data Processing Agreements (DPAs) with all its processors. These agreements include contractual commitments ensuring that any transfer of personal data outside the EEA is subject to:
Adequacy decisions – Where the European Commission has determined that a country provides an adequate level of data protection.
Standard Contractual Clauses (SCCs) – When an adequacy decision is not in place, SCCs approved by the European Commission are used to establish legally binding safeguards.
Additional measures – Processors are required to implement encryption, pseudonymization, and strict access controls to mitigate risks associated with international data transfers.
Users can contact support@letsenvision.com for more details regarding the safeguards applied to such data transfers.
Envision Technologies B.V. only uses technical, functional, and analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone upon your first visit to this website.
The cookies we use are necessary for the technical operation of the website and your user experience. They help the website function correctly and remember your preferred settings. They also allow us to optimize our website. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete all previously stored information via your browser settings.
Third-party cookies:
This website also places cookies from third parties, such as advertisers and social media companies.
Cookie: Google Analytics
1. Name: _utma
2. Function: Analytical cookie to measure website visits
3. Retention period: 2 years
Users can exercise all their data rights (access, rectification, erasure, restriction, portability, objection and withdrawal of consent) by emailing their request to support@letsenvision.com. To ensure that the request is made by you, we ask you to send a copy of your ID along with your request. Please black out your photo, MRZ (machine-readable zone), passport number, and citizen service number (BSN) to protect your privacy. Our support team will acknowledge all requests within 48 hours and provide a substantive response as soon as possible, but within four weeks.
Additionally, we want to point out that you have the right to file a complaint with the national supervisory authority, the Autoriteit Persoonsgegevens. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
Envision Technologies B.V. takes data protection seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modifications. To ensure the availability, integrity, and confidentiality of information, including personal data, Envision Technologies B.V. implements and maintains security measures in accordance with ISO 27001:2022. If you believe your data is not properly secured or there are indications of misuse, please contact our customer service or email us at support@letsenvision.com.
These measures include, but are not limited to:
Access controls – Ensuring only authorized individuals have access to personal data.
Data processing agreements – Establishing agreements with third-party processors to ensure compliance with data protection requirements.
Encryption and secure storage – Protecting data at rest and in transit.
Incident response procedures – Detecting, responding to, and mitigating security incidents.
Regular security assessments – Continuously monitoring and improving security measures.
We notify users about privacy statement changes through email alerts sent to the registered email address.
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